1. Introduction

This Refund Policy outlines the terms under which refunds may be issued for services purchased on Gbay-24, a classified advertising platform.

By purchasing paid services on our platform, users agree to this Refund Policy.

2. Paid Services

Our platform may offer paid services such as:

• Featured advertisements
• Premium ad listings
• Ad promotions or boosts
• Banner advertising
• Subscription plans for businesses

These services help improve the visibility of advertisements posted on the platform.

3. Non-Refundable Services

Unless required by law, the following payments are non-refundable:

• Successfully published advertisements
• Completed ad promotion or boost services
• Subscription fees that have already been used
• Advertisements removed due to violation of platform rules

4. Eligible Refund Situations

Refunds may be considered in the following cases:

• Payment was charged twice due to a system error
• Paid service was not delivered due to a technical issue
• Advertisement failed to publish due to a platform malfunction

Refund requests must be submitted within 7 days of the transaction.

5. Refund Request Process

To request a refund, users must provide:

• Registered email address
• Transaction ID or payment receipt
• Advertisement ID
• Reason for the refund request

Requests can be submitted to:

Email: support@gbay-24gh.com

Our team will review the request and respond within 5–10 business days.

6. Refund Method

If a refund is approved:

• The refund will be processed through the original payment method, or
• Another mutually agreed payment method

Refund processing may take 5–15 business days, depending on the payment provider.

7. Fraud Prevention

We reserve the right to deny refund requests if:

• The request is found to be fraudulent
• The user has violated the platform’s Terms and Conditions
• The service has already been fully delivered

8. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website.